I have been a customer of Pettags for 11 years and have purchased various products over that 11 year period.I have had nothing but excellent service from pettags and it's employees over the years,and in fact they have gone out of their way to keep me happy even on a few ocassions at their expense! I have noticed a few really off the wall postings today,and I certainly don't believe them,not even for a second! The Pettags co. that I have been dealing with definetly treats their customers well and if there is ever any doubt,they always have given me,the customer, the benefit of that doubt.I think whoever is making these outrageous allegations is not a credible person,or doesn't have their facts straight! Thank you,Marty P.